Begin with the visit you actually want to make
Write down the building, street address and the time you need to arrive. If your plans include several places, put them in order and identify any gaps that need another journey. This helps when someone else is making the reservation for you: they can discuss a defined route instead of a general request for a day out.
Ask your host or venue about the entrance suitable for your wheelchair. A general address may be enough to find the building but leave the final approach unclear. Include any confirmed arrival instruction with the journey details, and arrange who will accompany you after the vehicle stops. Keep a contact number for that person available during the visit.
Compare your chair with Mauritshuis guidance
Mauritshuis is at Plein 29 in The Hague. Its accessibility information says an electric wheelchair wider than 78 centimetres or longer than 150 centimetres does not fit the lift in the historical part of the museum. Check the current guidance and discuss an appropriate visit arrangement directly with the museum.
A vehicle suitable for your chair does not establish that the same chair fits every museum lift or passage. Review those two questions separately. Ask the museum about the parts of the visit that matter to you before choosing a ticket. Then allow time to reach the entrance and begin the visit at your own pace after arrival.
Make accommodation pickup easy to explain
For a hotel stay, provide the hotel name as well as the street, house number and postcode. Ask reception where a pre-booked vehicle should meet you and whether the accessible entrance is the usual one. Share those details with the passenger if the booking is being handled by a family member elsewhere.
Consider how you will get from the room to that meeting point with your luggage. A companion may need to collect bags or help with a door. Agree those parts in advance and leave time for them before pickup. If the accommodation changes, update the transport request with the new address and meeting instructions rather than keeping only the original hotel name.
Give a complete description of people and equipment
Tell us which wheelchair you will use, whether you remain in it during the journey, and its dimensions and occupied weight where relevant. Include extended supports and other features that affect boarding or space. Mention a walker or second mobility aid along with any suitcases, so the request describes what is actually travelling.
Count companions needing a regular passenger seat for each leg. If somebody meets you in The Hague but travels back with you, explain that change. A return with another passenger or extra bags can require a different arrangement from the outward trip. It is better to resolve those details while reviewing the journey than to discover a mismatch at departure.
Allow for the part after the road journey
An appointment or ticket time is usually the time you need to be ready at the destination. Work backwards from it, allowing for getting out of the vehicle, entering the building and finding the right place. Ask the venue how early you should arrive rather than relying only on the driving time shown by a route planner.
If you need support inside, arrange it with your companion or receiving organisation. Keep tickets and appointment instructions where you can reach them without searching through luggage. For an onward visit in another city, the Leiden guide provides a different museum example. Check its own entrance arrangements instead of assuming a single access plan works for both places.
Give the return journey its own meeting point
Think about when you will be ready outside after the visit, including time to collect belongings and leave the building. Discuss a return arrangement if the ending is uncertain. A museum ticket, lunch booking or appointment confirmation does not by itself reserve a vehicle for a particular time later in the day.
Use the actual return address even if you expect to leave from the same building. Ask whether the agreed entrance remains suitable at that point in the programme. Keep the phone number in your reservation reachable, and let the transport service know about changes. A clear meeting point is more useful than a general instruction to collect you somewhere nearby.
Check the full request before completing it
Start with the two addresses and continue to reservation for the date, time and travel group. Review the direction of the journey, wheelchair information, luggage and fare. If an additional stop or a different return address is needed, include it in the arrangement before treating the initial price as the price for the whole day.
Save the confirmation and share it with anyone helping you travel. Check that the passenger has the meeting instructions and a working contact number. Call +31 85 800 2777 for a practical transport detail that needs discussion. MAX can point you towards the relevant website information while the destination remains your contact for its admission and access arrangements.